Coronavirus FAQs

Can I still order flowers and gifts from you?

 

Yes, we have very limited dates available at the moment. Unfortunately we have been extremely busy and due to limited working staff at a time, we are only able to process selected number of orders on each day. Should the situation change we will update you accordingly on this page.

 

Why can I only choose limited dates?

 

We care about you and don't want to let you down if circumstances change in the supply of flowers to us, the delivery of gifts to you, our own staff availability or government policy. As a result, we have limited dates available to order in advance. We have also reduced our operating hours looking at the safety of our staff.

 

Will my order arrive on time?

 

Some orders might arrive before expected to make sure your loved ones aren't left disappointed with any delays caused with courier. Either way, we will let you know if the delivery is meant to arrive earlier than expected.

 

Will my delivery be safe?

 

Our delivery partners, Royal Mail and DPD, have put measures in place in line with preventative guidance from the Public Health Authority. They have also made a series of adjustments to their parcel handling procedures.

 

In order to protect both the recipient and the delivery personnel as much as possible, they are minimising contact during delivery. They will not be handing over hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, where an item won't fit through the letterbox, they will place the item at the door. Having knocked on the door, they will then step aside to a safe distance while the recipient retrieves their item. This will ensure your item is delivered securely rather than being left outside. 

 

Can I still contact your customer service team?

 

Our Customer Support team is working from home at the moment. Thus you can only contact us via email. Our phone lines are temporarily closed.