Delivery
1. Where do you deliver?
We offer deliver all over the UK including Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland and all of Scottish highlands and Islands. We are unable to deliver to BFPO addresses. We deliver via Royalmail first class post.
2. How do you deliver?
We deliver via Royalmail first class postal service. Please allow 1-2 working days for delivery. We normally despatch 1-2 working days prior to requested deliver date. We are unable to guarantee exact delivery date and delivery time.
3. Do you offer same day delivery?
We are unable to offer same day delivery at the moment.
4. Can I specify a time for delivery?
As we deliver via Royalmail post, we are unable to guarantee a specific time. The gift can be delivered anytime up to 6 PM.
5. What if the recipient is not in at the time of delivery?
If the recipient is not in at the time of delivery then a card will be left with the details about collection or redelivery. The gift maybe left in a safe place or with a neighbour however this is not possible at all times.
6. How will my order be delivered?
All flowers and non perishable products are beautifully wrapped and packed in custom made boxes to protect them during transit. The flowers would be securely packed with the personal message, flower food and care instructions.
7. How can I check that the gifts have been delivered?
Postal deliveries cannot be traced.
ORDERING
1. How can I order?
You can place the order online on the website 24x7 or your can call us on 02079988340. We are always happy to assist you. Our phone lines are open from 10AM to 5PM Monday to Friday.
2. Can I choose a delivery date?
Yes, you can choose a delivery date. In the checkout, please select an available delivery date. We normally despatch 1-2 working days prior to requested deliver date. We are unable to guarantee exact delivery date.
3. Can I order from overseas?
Yes, you can. We accept majority of credit or debit cards around the world. All the payments will be made in UK pound sterling and will be converted to your own currency as set by your bank.
4. Has my order gone through?
If your order has gone through successfully, we would send you an automated email to confirm the order details.
5. I didn't receive the order confirmation email?
We would suggest you to check your junk mail box as sometimes the order notification would go to junk mail box. To stop this from happening, please add xxx to your address book.
6. I have a promotional code, how do I use it?
Please enter the promotional code at checkout. Once entered, please click on Apply Code. The page would reload with the promotional discount/offer shown in the basket.
7. I am applying a promotional code but the discount isn't applied?
Please check the discount code/ offer you are entering isn't expired. If the code still isn't working, please contact the customer services team at help@flowersdelivery4u.com
8. Can I modify my order once placed on your website?
When you place the order with Flowersdelivery4U it is immediately assigned to a florist for production. Therefore, it may not be possible to accept changes however if your order is for future date, please contact us immediately on help@flowersdelivery4u.com. It may not be possible to accept changes to orders particularly during our peak season. All changes are subject to acceptance and it cannot be guaranteed everytime.
9. Can I cancel my order?
We are unable to cancel the order for flowers once placed on the website due to Distance Selling Regulations. You can cancel the order for non-perishable products within 7 working days. If the goods are already despatched, then you need to return us the goods in the original condition under 14 days of receiving the order. We are not liable for the cost of returning us the goods. We will issue a refund/exchange within 30 days.
MESSAGING
1. Can I include a personal message?
Yes, a message can be entered at checkout and this will be printed and sent along with the gift. Please remember to include your own name on the message as this will not be automatically included.
2. Where will the message be located?
The personal message would be printed on a folded card inside an envelope in the box with the gift.
3. Can the message be anonymous?
A - We only send out personal message card along with the gift. We do not disclose any information due to Data Protection Act. We do not include any invoice with the gift.
